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All Systems Operational
Past Incidents
May 9, 2025
No incidents reported today.
May 8, 2025
Resolved -
Our teams have successfully reduced the frequency of chat messages being incorrectly marked as sent instead of read. While this issue may still occur in some cases, we are actively investigating further with our chat provider to fully resolve it.
If you experience this behavior, please don’t hesitate to report it—we truly appreciate your feedback. Thank you for your continued patience and support as we work toward a complete fix.
May 8, 09:13 PDT
If you experience this behavior, please don’t hesitate to report it—we truly appreciate your feedback. Thank you for your continued patience and support as we work toward a complete fix.
May 8, 09:13 PDT
Monitoring -
A fix has been implemented and seems to have helped in the frequency of this issue. Please send in any examples to Support if you experience this.
Mar 27, 13:41 PDT
Mar 27, 13:41 PDT
Update -
"Battery Saver" and "Low Power Mode" may be contributing to this issue. Please make sure your device is fully charged and do not navigate from the active chat while we continue to investigate this issue.
Feb 26, 15:47 PST
Feb 26, 15:47 PST
Identified -
Our technical team is actively working to resolve an issue where chat messages are marked as "sent" instead of "read," which may prevent customers from viewing your messages. We appreciate your patience while we work to address this.
Jan 15, 09:43 PST
Jan 15, 09:43 PST
May 7, 2025
No incidents reported.
May 6, 2025
Resolved -
Keen.com was down from 6:51 a.m. to 7:00 a.m.
May 6, 08:08 PDT
May 6, 08:08 PDT
May 5, 2025
No incidents reported.
May 4, 2025
No incidents reported.
May 3, 2025
No incidents reported.
May 2, 2025
No incidents reported.
May 1, 2025
No incidents reported.
Apr 30, 2025
No incidents reported.
Apr 29, 2025
Resolved -
Our technical team identified the root cause of Keen.com loading errors between 7:22 a.m. and 7:39 a.m. and implemented a solution. Users may have experienced page errors at this time.
Apr 29, 08:49 PDT
Apr 29, 08:49 PDT
Apr 28, 2025
No incidents reported.
Apr 27, 2025
No incidents reported.
Apr 26, 2025
No incidents reported.
Apr 25, 2025
No incidents reported.