Monitoring - Advisors: We are experiencing overwhelming support volume and kindly ask for your patience as we return messages!

Please follow the step-by-step instructions as shown in the Advisor Help Center at this link:
https://help.keen.com/hc/en-us/articles/35123827357843-Understanding-W-8-and-W-9-Forms

Documents must be submitted before Dec 31st. Once you see the message confirming in your Payout Method tab under Tax Forms (as shown in the Help Center guide) that you submitted your form in November or December 2024, you have updated your forms and should not need to make any additional updates.

Kindly note that any questions regarding how to complete the forms should be directed to a qualified tax professional.

Nov 26, 2024 - 15:28 PST
Past Incidents
Jan 15, 2025

No incidents reported today.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025
Resolved - This incident has been resolved.
Jan 9, 13:30 PST
Identified - Our technical team is actively working to resolve an issue where chat messages are marked as "sent" instead of "read," which may prevent customers from viewing your messages. We appreciate your patience while we work to address this.
Dec 23, 12:11 PST
Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025
Resolved - This incident has been resolved.
Jan 2, 09:55 PST
Monitoring - Please note that Advisor Support will be unavailable for phone support Tuesday-Wednesday, 12/31-1/1/2025 for New Year's. Additionally, 1/1 is a bank holiday which may cause payments to take 1–2 days longer than usual to post to your bank account. Our teams will still be monitoring the site
Dec 27, 09:24 PST
Jan 1, 2025

No incidents reported.