Keen Status Status

My Customer List Loading Issues

Identified - We are aware that some users are experiencing issues with the My Customer list either not loading or loading slowly. Our teams are actively investigating the problem and working to resolve it as quickly as possible. Thank you for your patience.
Jan 06, 2026 - 15:13 PST

Past Incidents

Jan 7, 2026

No incidents reported today.

Jan 6, 2026

Unresolved incident: My Customer List Loading Issues.

Jan 5, 2026

Resolved – Customer List Loading Issue

Resolved - Keen experienced network and database errors that caused the Customer List to not load for some users. The issue has been identified and fully resolved, and the Customer List is now loading as expected.
We appreciate your patience and apologize for any inconvenience this may have caused.
Jan 5, 08:00 PST

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.