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Identified - Our teams are currently investigating an issue where arranged conversations may remain stuck in the queue after ending, particularly over the weekend.
We appreciate your patience while we work to resolve this and clear any impacted conversations
Mar 30, 2026 - 12:47 PDT
We appreciate your patience while we work to resolve this and clear any impacted conversations
Mar 30, 2026 - 12:47 PDT
Past Incidents
Apr 1, 2026
Resolved -
We’ve mitigated the issue and are continuing to investigate the root cause. Please let us know if you continue to experience any issues, and we’ll be happy to look into it further.
Apr 1, 09:47 PDT
Apr 1, 09:47 PDT
Identified -
Our technical team is actively investigating the root cause of an issue causing some calls to drop or fail to connect, accompanied by the message: “We’re sorry, an application error has occurred.”
We’re working to implement a fix as quickly as possible and will share updates as they become available.
Apr 1, 09:37 PDT
We’re working to implement a fix as quickly as possible and will share updates as they become available.
Apr 1, 09:37 PDT
Mar 31, 2026
No incidents reported.
Mar 30, 2026
Unresolved incident: 🔧 Arranged Conversations Delay.
Mar 29, 2026
No incidents reported.
Mar 28, 2026
No incidents reported.
Mar 27, 2026
No incidents reported.
Mar 26, 2026
No incidents reported.
Mar 25, 2026
No incidents reported.
Mar 24, 2026
Resolved -
Advisor app update v4.7.1 has been published to stores. Please delete and reinstall to make sure you're on the most up-to-date version.
Mar 24, 09:24 PDT
Mar 24, 09:24 PDT
Identified -
The issue has been identified and a fix is being implemented.
Mar 23, 09:24 PDT
Mar 23, 09:24 PDT
Investigating -
We’re currently investigating an issue impacting notifications for Android users when the Advisor App is running in the background 📱
Our team is actively working on an update to resolve this 🔧 In the meantime, we recommend using the web version to ensure you don’t miss any activity 💻
Mar 23, 08:56 PDT
Our team is actively working on an update to resolve this 🔧 In the meantime, we recommend using the web version to ensure you don’t miss any activity 💻
Mar 23, 08:56 PDT
Mar 23, 2026
Mar 22, 2026
No incidents reported.
Mar 21, 2026
No incidents reported.
Mar 20, 2026
No incidents reported.
Mar 19, 2026
No incidents reported.
Mar 18, 2026
Resolved -
We’ve released Advisor App version 4.7.0, which addresses the issue where some users were not being routed to the chat page after accepting a chat. To ensure you’re on the latest version and avoid this issue, please delete and reinstall the app. Thank you for your patience as we continue to improve your experience.
Mar 18, 13:48 PDT
Mar 18, 13:48 PDT
Update -
We’re currently investigating an issue that causes Advisors to not connect to the chat screen after accepting a chat on the App. Our engineering team is actively working on a fix, and we expect an app update to be available later today to resolve the issue.
Workarounds:
-Try deleting and reinstalling the app
-Use the full web version on a computer or tablet as a temporary alternative
We appreciate your patience while we work to restore normal functionality. We’ll continue to share updates here as soon as more information becomes available.
Mar 18, 10:49 PDT
Workarounds:
-Try deleting and reinstalling the app
-Use the full web version on a computer or tablet as a temporary alternative
We appreciate your patience while we work to restore normal functionality. We’ll continue to share updates here as soon as more information becomes available.
Mar 18, 10:49 PDT
Identified -
As part of our ongoing commitment to improving the Keen chat experience, we have released a new version of the Advisor App. This update is designed to increase speed and reliability for you and your customers. Please download the latest version to stay current. If you continue to have trouble, please use the web while our team continues to investigate.
Mar 17, 10:35 PDT
Mar 17, 10:35 PDT