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All Systems Operational
Past Incidents
Jun 26, 2026
No incidents reported today.
Jun 25, 2026
Resolved -
We have fully resolved the technical issues that impacted Keen sign-ins and caused intermittent errors across the site this morning. The disruption occurred between 6:54 AM and 7:20 AM PDT. All systems are now stable, and authentication is functioning normally.
We also want to sincerely apologize for the delay in getting this status update posted during the event. Our primary focus was immediate mitigation to restore your access, but we recognize the importance of real-time communication and are adjusting our internal workflows to ensure quicker updates moving forward.
Thank you for your patience and understanding as our teams worked through this!
Jun 25, 06:54 PDT
We also want to sincerely apologize for the delay in getting this status update posted during the event. Our primary focus was immediate mitigation to restore your access, but we recognize the importance of real-time communication and are adjusting our internal workflows to ensure quicker updates moving forward.
Thank you for your patience and understanding as our teams worked through this!
Jun 25, 06:54 PDT
Jun 24, 2026
Resolved -
The issues causing intermittent page loading delays and 404 errors have been fully resolved.
Our engineering team quickly identified a minor misconfiguration and corrected it. The brief disruption lasted for less than 5 minutes, and all systems are now back to operating normally at 100% capacity.
Thank you so much for your patience.
Jun 24, 13:57 PDT
Our engineering team quickly identified a minor misconfiguration and corrected it. The brief disruption lasted for less than 5 minutes, and all systems are now back to operating normally at 100% capacity.
Thank you so much for your patience.
Jun 24, 13:57 PDT
Identified -
We are currently investigating reports of intermittent issues across our platform. Some users may experience slow page loading times or encounter 404 error pages when trying to access certain sections of the site.
Our engineering teams are actively looking into the root cause to resolve this as quickly as possible. We sincerely apologize for the disruption and will provide another update as soon as we have more information.
Jun 24, 12:46 PDT
Our engineering teams are actively looking into the root cause to resolve this as quickly as possible. We sincerely apologize for the disruption and will provide another update as soon as we have more information.
Jun 24, 12:46 PDT
Jun 23, 2026
No incidents reported.
Jun 22, 2026
Resolved -
We have rolled back the change that was causing the issue with our third-party provider. Site functionality—including adding funds and viewing payment methods—has been fully restored.
Thank you for your patience while we worked to resolve this. If you continue to experience any issues, please reach out to our support team.
Jun 22, 14:58 PDT
Thank you for your patience while we worked to resolve this. If you continue to experience any issues, please reach out to our support team.
Jun 22, 14:58 PDT
Investigating -
We are currently experiencing an issue with one of our third-party payment providers. As a result, some customers may experience errors when attempting to add funds or view their saved payment methods.
Our team is actively monitoring the situation and working with the provider to resolve this as quickly as possible. We appreciate your patience and will provide updates here as we learn more.
Jun 22, 14:43 PDT
Our team is actively monitoring the situation and working with the provider to resolve this as quickly as possible. We appreciate your patience and will provide updates here as we learn more.
Jun 22, 14:43 PDT
Jun 21, 2026
No incidents reported.
Jun 20, 2026
No incidents reported.
Jun 19, 2026
No incidents reported.
Jun 18, 2026
Resolved -
The scheduled chat update has been successfully deployed. The release was completed ahead of schedule at 4:19 AM PST.
Our teams have verified that overall chat health is looking good, and all services are operating normally. Thank you for your patience!
Jun 18, 08:30 PDT
Our teams have verified that overall chat health is looking good, and all services are operating normally. Thank you for your patience!
Jun 18, 08:30 PDT
Monitoring -
We will be deploying an update to our chat system this Thursday (6/18) morning. While the release window is two hours, we only anticipate about 5 minutes of actual service interruption. A small number of active chat sessions during this window may not end correctly or may be forcefully ended.
Our engineering teams will be actively monitoring the release to ensure a smooth transition. Thank you for your patience!
Jun 17, 11:31 PDT
Our engineering teams will be actively monitoring the release to ensure a smooth transition. Thank you for your patience!
Jun 17, 11:31 PDT
Jun 17, 2026
Jun 16, 2026
No incidents reported.
Jun 15, 2026
No incidents reported.
Jun 14, 2026
No incidents reported.
Jun 13, 2026
No incidents reported.
Jun 12, 2026
No incidents reported.