Keen Status Status

Identified - Our teams are currently investigating an issue where arranged conversations may remain stuck in the queue after ending, particularly over the weekend.

We appreciate your patience while we work to resolve this and clear any impacted conversations
Mar 30, 2026 - 12:47 PDT

Past Incidents

Apr 2, 2026

No incidents reported today.

Apr 1, 2026

Service Disruption: Calls dropping or not connecting

Resolved - We’ve mitigated the issue and are continuing to investigate the root cause. Please let us know if you continue to experience any issues, and we’ll be happy to look into it further.
Apr 1, 09:47 PDT

Identified - Our technical team is actively investigating the root cause of an issue causing some calls to drop or fail to connect, accompanied by the message: “We’re sorry, an application error has occurred.”

We’re working to implement a fix as quickly as possible and will share updates as they become available.
Apr 1, 09:37 PDT

Mar 31, 2026

No incidents reported.

Mar 30, 2026

Unresolved incident: 🔧 Arranged Conversations Delay.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

⚠️ Investigating: Android Notification Issues

Resolved - Advisor app update v4.7.1 has been published to stores. Please delete and reinstall to make sure you're on the most up-to-date version.
Mar 24, 09:24 PDT

Identified - The issue has been identified and a fix is being implemented.
Mar 23, 09:24 PDT

Investigating - We’re currently investigating an issue impacting notifications for Android users when the Advisor App is running in the background 📱

Our team is actively working on an update to resolve this 🔧 In the meantime, we recommend using the web version to ensure you don’t miss any activity 💻
Mar 23, 08:56 PDT

Mar 23, 2026

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.