Keen Status Status

Action Required: Uninstall & Reinstall the Advisor App

Identified - As part of our ongoing commitment to improving the Keen chat experience, we have released a new version of the Advisor App. This update is designed to increase speed and reliability for you and your customers. Please download the latest version to stay current. If you continue to have trouble, please use the web while our team continues to investigate.
Mar 17, 2026 - 10:35 PDT

Past Incidents

Mar 17, 2026

Unresolved incident: Action Required: Uninstall & Reinstall the Advisor App.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

Service Disruption

Resolved - We encountered some technical issues during the overnight hours that may have caused site errors or intermittent connectivity. Our engineering team has addressed the root cause, and all systems have been fully restored as of earlier this morning.

We sincerely apologize for any frustration or disruption this may have caused to your workflow. Thank you for your patience while we worked to get things back up and running! 🛠️
Mar 4, 09:00 PST

Mar 3, 2026

No incidents reported.