Keen Status Status

Advisor App (Android) Notification Failure

Identified - We’re currently investigating an issue affecting the Android Advisor App, where notifications are not being delivered reliably due to our chat provider. This may impact your ability to receive chat initiation requests in real time. While we work on a fix, we recommend logging in via the web to ensure you don’t miss any client activity.

We understand how important timely notifications are and appreciate your patience as we work to resolve this as quickly as possible.
Apr 10, 2026 - 11:11 PDT

Past Incidents

Apr 10, 2026

Unresolved incident: Advisor App (Android) Notification Failure.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

Service Disruption: Calls dropping or not connecting

Resolved - We’ve mitigated the issue and are continuing to investigate the root cause. Please let us know if you continue to experience any issues, and we’ll be happy to look into it further.
Apr 1, 09:47 PDT

Identified - Our technical team is actively investigating the root cause of an issue causing some calls to drop or fail to connect, accompanied by the message: “We’re sorry, an application error has occurred.”

We’re working to implement a fix as quickly as possible and will share updates as they become available.
Apr 1, 09:37 PDT

Mar 31, 2026

🔧 Arranged Conversations Delay

Resolved - This incident has been resolved.
Mar 31, 13:16 PDT

Identified - Our teams are currently investigating an issue where arranged conversations may remain stuck in the queue after ending, particularly over the weekend.

We appreciate your patience while we work to resolve this and clear any impacted conversations
Mar 30, 12:47 PDT

Mar 30, 2026

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.