Monitoring - Our engineering teams have identified the root cause of the issue affecting 1099-K tax document viewing and downloading and are currently working on a fix.

Because this requires a complex data and system deployment, we expect to have this fully resolved by Thursday morning (May 21st).

ℹ️ Note: No action is required on your part, and no data has been lost. We will provide another update as soon as the fix is deployed or if our timeline changes.

Thank you for your continued patience as we work to get this sorted out.

May 18, 2026 - 12:31 PDT
Identified - We are currently investigating an issue affecting the viewing and downloading of 1099-K tax documents. Our teams are actively looking into the root cause to resolve this as quickly as possible. We understand the importance of these tax documents and sincerely apologize for the inconvenience caused.
May 18, 2026 - 09:35 PDT
May 18, 2026

Unresolved incident: Issues with 1099-K Tax Documents.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
Resolved - This incident has been resolved.
May 15, 08:43 PDT
Identified - Keen conducted scheduled maintenance on May 15 beginning at 1:30 AM Pacific Time. Some calls may have been impacted between 1:34 AM and 2:00 AM PT.

Additionally, Keen Mail experienced intermittent outages through 5:45 AM PT.

May 14, 14:06 PDT
May 14, 2026
Resolved - This incident has been resolved.
May 14, 08:04 PDT
Monitoring - Keen will be conducting a scheduled maintenance overnight on May 14 at 1:30 AM Pacific Time. We expect the work to take approximately one hour. While we don't expect any features to be affected, we will be monitoring for any issues.
May 13, 12:50 PDT
May 13, 2026
May 12, 2026
Resolved - The scheduled maintenance previously planned for May 13 at 1:00 AM PT has been canceled. All systems will remain operational as usual, and no downtime or service impact is expected.

We will provide a new update once a future date for this work has been finalized. Thank you for your patience.

May 12, 15:05 PDT
Monitoring - Keen will be conducting a scheduled maintenance overnight May 13 at 1:00AM Pacific Time. We expect the work to take approximately one hour. While we don't expect any features to be effected, we will be monitoring for any issues.
May 12, 10:01 PDT
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.