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All Systems Operational
Past Incidents
Mar 19, 2026
No incidents reported today.
Mar 18, 2026
Resolved -
We’ve released Advisor App version 4.7.0, which addresses the issue where some users were not being routed to the chat page after accepting a chat. To ensure you’re on the latest version and avoid this issue, please delete and reinstall the app. Thank you for your patience as we continue to improve your experience.
Mar 18, 13:48 PDT
Mar 18, 13:48 PDT
Update -
We’re currently investigating an issue that causes Advisors to not connect to the chat screen after accepting a chat on the App. Our engineering team is actively working on a fix, and we expect an app update to be available later today to resolve the issue.
Workarounds:
-Try deleting and reinstalling the app
-Use the full web version on a computer or tablet as a temporary alternative
We appreciate your patience while we work to restore normal functionality. We’ll continue to share updates here as soon as more information becomes available.
Mar 18, 10:49 PDT
Workarounds:
-Try deleting and reinstalling the app
-Use the full web version on a computer or tablet as a temporary alternative
We appreciate your patience while we work to restore normal functionality. We’ll continue to share updates here as soon as more information becomes available.
Mar 18, 10:49 PDT
Identified -
As part of our ongoing commitment to improving the Keen chat experience, we have released a new version of the Advisor App. This update is designed to increase speed and reliability for you and your customers. Please download the latest version to stay current. If you continue to have trouble, please use the web while our team continues to investigate.
Mar 17, 10:35 PDT
Mar 17, 10:35 PDT
Mar 17, 2026
Mar 16, 2026
No incidents reported.
Mar 15, 2026
No incidents reported.
Mar 14, 2026
No incidents reported.
Mar 13, 2026
No incidents reported.
Mar 12, 2026
No incidents reported.
Mar 11, 2026
No incidents reported.
Mar 10, 2026
No incidents reported.
Mar 9, 2026
No incidents reported.
Mar 8, 2026
No incidents reported.
Mar 7, 2026
No incidents reported.
Mar 6, 2026
No incidents reported.
Mar 5, 2026
No incidents reported.