Update - We’re currently investigating an issue that causes Advisors to not connect to the chat screen after accepting a chat on the App. Our engineering team is actively working on a fix, and we expect an app update to be available later today to resolve the issue.
Workarounds:
-Try deleting and reinstalling the app
-Use the full web version on a computer or tablet as a temporary alternative
We appreciate your patience while we work to restore normal functionality. We’ll continue to share updates here as soon as more information becomes available.
Mar 18, 2026 - 10:49 PDT
Workarounds:
-Try deleting and reinstalling the app
-Use the full web version on a computer or tablet as a temporary alternative
We appreciate your patience while we work to restore normal functionality. We’ll continue to share updates here as soon as more information becomes available.
Mar 18, 2026 - 10:49 PDT
Identified - As part of our ongoing commitment to improving the Keen chat experience, we have released a new version of the Advisor App. This update is designed to increase speed and reliability for you and your customers. Please download the latest version to stay current. If you continue to have trouble, please use the web while our team continues to investigate.
Mar 17, 2026 - 10:35 PDT
Mar 17, 2026 - 10:35 PDT