Keen Status Status

Planned Release: July 29, 4:00–7:00 a.m. PT

Monitoring - We're excited to launch the new Keen! During this window, you'll see our refreshed brand, including new colors, fonts, and a modern look. While our appearance is changing, our commitment to Advisors remains the same: helping you build stronger customer connections and grow your business.

Please be patient during the release and wait until after 7:00 a.m. PT before contacting Advisor Support, as our teams will be actively monitoring the launch. Thank you for being part of this exciting new chapter!
Jul 28, 2026 - 11:11 PDT

Past Incidents

Jul 28, 2026

Unresolved incident: Planned Release: July 29, 4:00–7:00 a.m. PT.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Latency issues

Resolved - This incident has been resolved. Thanks for your patience!
Jul 21, 12:00 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 11:39 PDT

Investigating - We're currently experiencing some latency issues that is causing Keen to run slowly. We're currently looking to a fix and we apologize for any inconvenience.
Jul 21, 10:45 PDT

Jul 20, 2026

Investigating: Site Performance Issues

Resolved - The issues causing site errors and slowness during our recent update deployment have been fully resolved. All systems are operational, and the platform is performing normally. Thank you for your patience!
Jul 20, 10:15 PDT

Identified - We are currently deploying a scheduled update and are experiencing unexpected site errors and slowness. Our team is actively investigating the root cause and working to restore full functionality as quickly as possible. We apologize for the disruption!
Jul 20, 09:51 PDT

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.