Keen Status Status

Service Disruption: Adding Funds and Payment Methods

Investigating - We are currently experiencing an issue with one of our third-party payment providers. As a result, some customers may experience errors when attempting to add funds or view their saved payment methods.

Our team is actively monitoring the situation and working with the provider to resolve this as quickly as possible. We appreciate your patience and will provide updates here as we learn more.
Jun 22, 2026 - 14:43 PDT

Past Incidents

Jun 22, 2026

Unresolved incident: Service Disruption: Adding Funds and Payment Methods.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

Chat System Release: June 18, 3:00 AM – 5:00 AM PST

Resolved - The scheduled chat update has been successfully deployed. The release was completed ahead of schedule at 4:19 AM PST.

Our teams have verified that overall chat health is looking good, and all services are operating normally. Thank you for your patience!
Jun 18, 08:30 PDT

Monitoring - We will be deploying an update to our chat system this Thursday (6/18) morning. While the release window is two hours, we only anticipate about 5 minutes of actual service interruption. A small number of active chat sessions during this window may not end correctly or may be forcefully ended.

Our engineering teams will be actively monitoring the release to ensure a smooth transition. Thank you for your patience!
Jun 17, 11:31 PDT

Jun 17, 2026

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.