Intermittent chat client instability

Incident Report for Keen Status

Identified

Our teams are actively investigating this issue. While chats and message delivery should continue to function normally, you may experience a delay in chat transcripts appearing after the session ends. We appreciate your patience as we work on this.

Posted Feb 05, 2026 - 10:22 PST

Investigating

Teams are currently investigating

Posted Feb 05, 2026 - 08:11 PST