Payment Delays

Incident Report for Keen Status

Resolved

This incident has been resolved.
Posted Jun 27, 2025 - 16:18 PDT

Update

Some advisor payments have not come in yet from yesterday's mishap, though everything has been processed and caught up. If advisors have not received their double payment today, they will most likely receive it tomorrow.
Posted Jun 26, 2025 - 15:07 PDT

Monitoring

Due to a technical issue, payments that were debited on the 23rd have been delayed. These payments will be processed tonight. Advisors on Express Pay will receive two payments tomorrow, 6/26/2025
Posted Jun 25, 2025 - 12:58 PDT