Chat System Release: June 18, 3:00 AM – 5:00 AM PST

Incident Report for Keen Status

Resolved

The scheduled chat update has been successfully deployed. The release was completed ahead of schedule at 4:19 AM PST.

Our teams have verified that overall chat health is looking good, and all services are operating normally. Thank you for your patience!
Posted Jun 18, 2026 - 08:30 PDT

Monitoring

We will be deploying an update to our chat system this Thursday (6/18) morning. While the release window is two hours, we only anticipate about 5 minutes of actual service interruption. A small number of active chat sessions during this window may not end correctly or may be forcefully ended.

Our engineering teams will be actively monitoring the release to ensure a smooth transition. Thank you for your patience!
Posted Jun 17, 2026 - 11:31 PDT